Customer Service

How Can We Help You?

PinkCity Imports use Quickbooks Online Payment Gateway to process your purchases made on this website.

Protecting the privacy and security of your financial information is our top priority. QuickBooks Online Payment Gateway protects your transactions with multiple layers of security so you can bank online with confidence.

The connection for online banking is always “read-only” so that no one can use any of your information to move any money. In addition, we don’t sell, rent, or share your information with third parties for their promotional use.

Pinkcity Imports is a B2B wholesale company selling to retailers, designers and other trades. We require that you complete our online registration process and provide us with your Federal Tax ID so we can confirm the nature of your business.

Once we have reviewed and approved your application an account will be created for you and an email will be sent out with login instructions. giving you access to all pricing on our website as well as the ability to place orders online.

USD customers will create a quote list by adding products to a quote basket they wish to request USD pricing for.

We look forward to working with you! 

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at .

Please note that returns will need to be sent to the following address:
12160 103 A Ave , Surrey, BC, V3V 3G7, Canada

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not Canada, shipping your goods may take longer than expected.

You can always contact us for any return questions at .

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at .

PinkCity Imports offers local pick up only. We will email you when your order is ready for pick up. Please do not send your preffered shipper for pick up before that time.

Please contact us directly at if you have any other questions.

We'd love to hear from you

For Inquiries regarding our products and services you can also contact us by filling out the form below.

You are invited to visit us at Las vegas market
jan 29 - feb 2, 2023

Please contact us for more information, to book an appointment,
receive a catalogue and 20% off